About & Qualifications

Comprehensive professional history across technical systems, cloud infrastructure, retail, and hospitality operations.

Professional Summary

I am a Tier 2 Associate Cloud Engineer and Systems Administrator with over 7 years of hands-on IT experience across Managed Service Providers (MSPs), cloud platforms, and infrastructure engineering.

Alongside specialized technical expertise in Azure, Microsoft 365, Proxmox virtualization, and network security, I possess extensive experience in high-volume customer service, retail inventory operations, and hospitality management. This cross-functional foundation allows me to transition seamlessly between complex backend system architecture and fast-paced, client-facing operational environments.

Certifications & Qualifications

  • Diploma NQF 5: IT Systems Support
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft Certified: Identity and Access Administrator Associate (SC-300)
  • Microsoft Certified: Enterprise Desktop Administrator / Endpoint Administrator (MD-101, MD-102)
  • Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900 / MS-500)
  • Microsoft Certified: Microsoft 365 Fundamentals (MS-900)

Domain Experience

IT Support & Systems Administration

7+ years delivering MSP support, handling complex tier 2 ticket escalations, maintaining virtualized server environments (Proxmox, Hyper-V), implementing network firewall rules (OPNsense, pfSense), and driving compliance standards such as SOC 2.

Retail & Customer Operations

Direct floor management, inventory auditing, point-of-sale hardware/software troubleshooting, and vendor coordination to ensure uninterrupted business continuity in retail environments.

Hospitality & Venue Support

High-stress, high-volume environment adaptability. Proficient in guest experience management, staff coordination, live event system setup, and front-of-house operations.